Mobile Topup

6

Telcos connect Topup & Scratch Cards

100 %

Success rate of reward

+ 5

Popular reward scenarios

ISO 27001:2013

Ensure customer data and information

6

Telcos connect Topup & Scratch Cards

100 %

Success rate of reward

+ 5

Popular reward scenarios

ISO 27001:2013

Ensure customer data and information

Description

Demo

Deployment

Question

Project was implemented

Description

Demo

Deployment

Question Project was implemented

What is Mobile Topup?

Mobile Topup is a service that allows businesses to immediately recharge their customers' mobile accounts or send top-up card codes in various quantities.

Brands can use Mobile Topup combining with VietGuys' two-way interactive messaging switchboard (SMS Short code) and other services in the VietGuys service ecosystem to eliminate all risks associated with traditional gifting methods and create a wide range of appealing reward scenarios for customers.

The main goal of the E-rewards service - Mobile Topup is to help Brands in achieving the following objectives:

Increase revenues and raise brand awareness of new products in a short period of time.
When launching a campaign, keep an eye on the budget, allocation, and present management.
Collect and aggregate clients’ data in order to develop future loyalty programs.
Prevent fraud and vandalism during implementation.

Need consultancy on Mobile Topup service?

Contact VietGuys now

2 common methods of implementing Mobile Topup at VietGuys

1. Join to get reward via texting

Brands use the first message gateway formed by the telcos, such as 6067, 6089, and others, to interact with customers two-way via messages.

When a customer sends a message to the message gateway, the system will respond with a free message and a topup for the customer based on pre-programmed scripts.

2. Join to get reward via QR Code

Customers can easily access and participate in the program by scanning the QR code printed on the box, winning card, or program banner on channels such as the Landing page, Zalo OA, or the Brand's Facebook Fanpage.

Customers will be automatically topped up by the system based on pre-programmed scenarios.

Thanks to the advantage of working directly with the system of 6 major telcos in Vietnam, VietGuys has implemented many new, attractive and diverse Mobile Topup reward scenarios for Brands such as:

Promote the brand with programs offering phone scratchcards as rewards.
Send personalized messages with phone scratchcards to customers on their birthdays.
Creating a "getting rich with customer data" scenario: Top-up for customers who provide their information, participating in surveys, and so forth.
When customers buy certain things, they can get phone scratch cards or valuable gifts as a reward.
Identify the top 10 sales employees and give them bonuses.
Customers' personal information can be entered by the PG team at the stage of organizing promotions or launching new items in order to trial the product and conduct topup.
The scheme adds a water payment feature to the banking app and awards the first 100 customers who pay first with money in their accounts

Advantages of Mobile Topup

Remove all of the drawbacks and risks associated with traditional physical scratch card payouts.
Brands can provide a choice of presents with various top-up denominations, ensuring that customers receive valuable gifts with an easy and quick way to join.
The addition of a mobile topup application to a reward program can attract a large number of customers, assist businesses in increasing customer interaction, and provide optimal profitability to marketing efforts.
When customers join the reward program using Topup, businesses may easily collect and save information.
Real-time reports, available via API, webtool, or email, make it simple to get program specifics.
Make transactions at any time and from any location.
Send a recharge code to the end-users' phone through SMS automatically. Subscribers who are on a postpaid plan are not eligible for prepaid top-up.

4 performance metrics

Successful Topup: Phone number, face value, telcos and time customers successfully receive the top-up.
Successful Card: Phone number, face value, card code, telcos and time when customers successfully receive the scratchcard.
Failed: Phone number, face value, telcos and failed topup time with a detailed reason.
Pending: Phone number, face value, telcos waiting to execute the topup order due to the operator's error with a detailed reason.

Why should businesses choose

VietGuys?

Highlights of service quality

Flexibly set up a failover mechanism to send a scratchcard code directly via SMS in case of unsuccessful top-up.
Deposit success rate is more than 90%.
Combine with many other Mobile Marketing services with only one support unit.

BE HONOURABLE AND FOCUS ON QUALITY

Put prestige, honesty, and job responsibility at the top of the priority list to identify the most efficient and considerate manner to handle problems for customers.
Customers will be advised on solutions, and risks will be predicted and minimized by a team of professionals with extensive industry expertise.

FLEXIBLY MEET REQUIREMENTS ON SYSTEM CONNECTION AND OPERATION

Costs can be tailored to each customer's specific requirements.
Many CRM systems and other well-known platforms in the country and outside are compatible and integrated (Salesforce, Bitrix24, Zoho, Haravan, Sapo, Kiotviet..).
React promptly to market changes and take the initiative.

PLACE SUSTAINABLE DEVELOPMENT WITH CUSTOMERS AT THE CENTER

The purpose of VietGuys' long-term sustainable development is to accompany customers and partners.
VietGuys offers comprehensive and long-term solutions to all of customers' difficulties.

DATA PROTECTION UNDER ISO STANDARD

In the 4.0 age, customer data is a brand's most valuable asset. With the best technical standards that go hand in hand with ISO 27001:2013, VietGuys safeguards and protects such property.